Arrow Exterminators Reviews – This Old House
Having an infestation of pests in your home can be uncomfortable and annoying. Home remedies can help you eliminate ants and cockroaches, but very few have the same effect as treatment from a professional pest control company. To rid their homes of these pesky little creatures, many homeowners benefit from working with qualified experts. The This Old House Reviews Team is here to help you find the best service provider for your home.
We have studied the top pest control providers in the industry on metrics like plans offered, customer service, availability, and more. The team has created this unbiased Arrow Exterminators review to help you determine the best fit for your home.
Our top recommendation for your pest control needs is Terminix, a company with PhD-level entomologists and over 90 years of experience in the industry. But, to make sure you get the best plan for your home, you should also check out top pest control companies Orkin and Rentokil.
Get a quote from all three top-rated companies:
Pros & Cons
|Customer guarantee||Only available in 12 states in the south|
|Environmentally-friendly applications||Some customers have experienced issues with billing|
|Bed bug and termite services||Lack of transparency around environmentally-friendly applications|
Plans & Services
Arrow Exterminators specializes in residential and commercial pest control services. The company is a family-owned business, founded in 1964. On the website, the company discusses its commitment to the environment, stating they provide services that use eco-friendly products. Arrow Exterminators is also GreenPro Certified by the National Pest Management Association.
When you purchase services from Arrow Exterminators, specialists protect your home against many household pests like cockroaches, ants, spiders, centipedes, and more. You can do this without an annual contract. Service packages will vary, as each homeowner’s pest control plan will be customized to fit their home’s needs.
Arrow offers year-round protection with technicians who will visit your home to apply treatment once every quarter. Homeowners can also choose to purchase a one-time treatment.
Arrow technicians protect your home from the common household pests, including:
- Indoor ants
- Indoor house mites
- And more
Specialists can also provide additional protection to treat your home for more troublesome pests, including:
- Fire ants
- Fleas and ticks
- Bed bugs
- Stinging insects
- Wildlife like squirrels, racoons, and birds
Arrow Exterminators also offers control for termites and bed bugs.
Arrow Exterminators is known for its STEPS Total Protection System. The STEPS pest control program stands for Sustainability Through Environmental Practices and Solutions. Technicians promise to treat your home in the least harmful way possible, meaning that they limit the amount of home that is sprayed, as opposed to spraying all over.
To secure your home for the long-run, Arrow Exterminators also offers termite bonds, which can be transferred to a new owner of your home. After the initial inspection, your technician will return to continue treating your property and conduct regular inspections throughout the year.
How to Start Services
To get started with services from Arrow Exterminators, find a location near you by typing in your zip code on their website. This gives you a preview page of your neighborhood, including which pests are some of the biggest local threats. You need to fill out the form with some information about you and your home, including which pests are populating your home.
Then, you can schedule a free inspection during which a home evaluator will check your home for warning signs of certain pests.
Arrow’s services are backed by a customer satisfaction guarantee, which states a technician will return at no additional cost until your pest issue is resolved. This takes effect 30 days after the initial treatment, and if you’re still not satisfied, you’ll get your money back.
Arrow Exterminators services the southern region of the United States. They have locations in 12 states, which include:
- North Carolina
- South Carolina
Arrow Exterminators has a range of pages with the Better Business Bureau (BBB), each dedicated to different branch locations. The company’s headquarters page is BBB-accredited and holds an A+ rating from the organization. Many of the pages have a single review or no reviews at all. Here’s what some customers had to say.
Dale M. said:
“They proved unable to produce an invoice showing what services they provide, what each costs, and what I paid and how that was applied to each. Time and again. I cancelled my service and asked for the refund and was told it would take WEEKS to provide!”
Kristina Z. said:
“There are other complaints for the same issue but no reviews yet. This company only has schedulers that answer the phones. If you want to talk to a supervisor or manager you have to leave a message and hope that they call you back, which they don’t. I have been attempting to resolve an issue for almost a month and only the scheduler will call back and she doesn’t have the authority to fix the issue. Horrible customer service on the part of the management. I have left over five messages with various ‘managers’ and no call back. I will also be filing a complaint.”
|Our Overall Score out of 100||71||92||94|
*N/A signals inconsistent accreditations and ratings
We give Arrow Exterminators a score of 71 out of 100 on key metrics including plan options, state availability, trustworthiness, customer service, and additional benefits.
Frequently Asked Questions
Is Arrow Exterminators worth it?
That will depend on your particular needs and situation. The fact that services are only available in 12 states might appeal to you, as it may have a more regional focus. Or you may be concerned with the company potentially having less resources overall.
How is Arrow Exterminators environmentally-friendly?
The company claims they are more environmentally-friendly by spraying homes in targeted areas instead of all over, meaning that they might use a limited amount of pesticides compared to other companies. However, the site does not specifically list the environmentally-friendly products they use.
What do pest control companies do?
Pest control companies can identify and remediate issues with common household pests such as ants and cockroaches, and more specialty targetes pests like bed bugs and termites. They can also monitor the situation and help prevent future infestations.
Arrow Exterminators may be a solid choice depending on where you live, but its limited availability of 12 states earned the pest control provider a lower score. In addition, while the company claims to be environmentally-conscious, there is a lack of transparency about what this means.
Ultimately, we recommend pest management services from Terminix, Orkin, and Rentokil. Each of these providers employ expert technicians who assess your home’s condition and develop a service plan specific to your needs. They are also widely available in over 35 states around the nation.
- Company name: Arrow Exterminators
- Company type: Private
- CEO: Emily Thomas Kendrick
- Year founded: 1964
- Headquarters: 8613 Roswell Rd, Building #4, Atlanta, GA 30350
- State availability: 12
- BBB rating: A+
If you’d like a free quote from Arrow Exterminators, call 888-212-0258.
The This Old House Reviews team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparency and having the data to back up our ratings and recommendations. Our rating system for pest control providers is on a 100-point scale based on seven factors:
- Plan options (35): Every home and every pest problem has its specific needs when it comes to prevention and remediation. Companies with multiple plans and service offerings were given higher scores than those without.
- State Availability (5): Where you live determines which providers are available. Companies available in more states were rated higher than those with less.
- Trustworthiness (10): We consider companies that offer service guarantees and others more trustworthy and therefore scored higher.
- Customer Service (30): This factor is based on our own research from calling providers, as well as their availability and guarantees for responses.
- Additional Benefits (20): Companies who offer things like information about the products they use, have an app for customers, and other benefits were given higher ratings.
Our Reviews Team reviewed 42 companies and we have full-time researchers who collect (and regularly update) more than 75 specific data points from each company to help us compare them on key factors such as coverage, cost, service, and dependability. Read more on our methodology here.