Service Experts Reviews and Services


Established in 1996, Service Experts Heating & Air Conditioning is a heating, cooling, and plumbing provider that has a team of contractors in over 100 locations across North America. In this Service Experts review, the This Old House Reviews team discusses the company’s coverage options, customer service, and more.

Service Experts Availability

Service Experts is headquartered in Plano, Texas, and the company serves these 28 U.S. states:

  • Alabama
  • Arizona
  • California
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Kansas
  • Louisiana
  • Maryland
  • Mississippi
  • Nebraska
  • New Hampshire
  • New Jersey
  • New York
  • North Carolina
  • Ohio
  • Oklahoma
  • Pennsylvania
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • West Virginia

Pros and Cons of Service Experts

Pros Cons
Pros Cons
Available 24/7 and offers emergency services Not available in 22 states
Is accredited with the Better Business Bureau (BBB) and has an A+ rating All services aren’t offered in every location
Provides a one-year service guarantee and a 100% satisfaction guarantee

Service Experts Coverage

Service Experts classifies its services into five broad groups: heating, cooling, other HVAC, plumbing, and other services.

  1. Heating—This involves furnace installation, furnace maintenance, furnace repair, furnace replacement, and oil furnaces.
  2. Cooling—Certified technicians arrive at your home and can perform air conditioning installation, air conditioner maintenance, air conditioning repair, and air conditioning replacement.
  3. Other HVAC—This includes commercial HVAC, heat pumps, mini-split systems, packaged AC systems, and solar services.
  4. Plumbing—Plumbing services include drain line cleaning, garbage disposals, gas lines, leak detection and repair, sump pumps, water filters, water heaters, water and sewer line services, water softeners, and well pumps and tanks.
  5. Other services—These services include attic insulation, commercial HVAC, duct cleaning, duct repair and installation, indoor air quality, and thermostats.

Note: These services may not be offered in every Service Experts location, but all services are performed by certified professionals. Additionally, Service Experts will perform services, regardless of the heating or air conditioning system you own.

Emergency Services

Service Experts provides 24/7 emergency services for the groups of services listed above.

Memberships

Service Experts offers HVAC service memberships that can help homeowners save money on seasonal tune-ups and annual safety inspections. These memberships also provide discounts, a lifetime thermostat warranty, and more.

See what each service plan covers in the table below.

Service Experts Membership Details

Membership Benefits Service Experts Advantage Program Armor + Maintenance + Priority +
Membership Benefits Service Experts Advantage Program Armor + Maintenance + Priority +
New equipment and installation
100% parts & labor coverage
Filters included
Seasonal precision tune-ups
Energy savings: up to 30%
Annual safety inspection
Guaranteed 24/7/365 priority service
No trip charges
No overtime charges
15% discount on repairs N/A N/A
15% discount on air quality products
100% 1-year guarantee on repairs
Lifetime thermostat warranty
Home health report card on each visit
29-point visual inspection on each visit

Advantage Program

In addition to servicing existing systems, Service Experts can sell HVAC, water heater, and water treatment systems to homeowners through its Advantage Program. This program requires no down payment and provides homeowners with 24/7 emergency services at no additional cost. The Advantage Program also includes the cost of repairs in both parts and labor, diagnostics, and seasonal maintenance.

How Much Does Service Experts Charge?

The cost of a Service Experts membership, Advantage Program, or individual services depends on the specific home being covered and the services purchased. The best way to find out how much services would cost is to call the company at 1-866-397-3787 for a free quote.

Financing Options

Service Experts offers the following financing options on HVAC system repairs:

  • Low monthly payments
  • No down payment
  • No annual fees
  • No prepayment penalties
  • Competitive interest rates

To discuss financing options, call the company at 1-866-397-3787.

Customer Service

Service Experts provides 24/7 customer service, including emergency services when needed. Homeowners can contact the company through the online scheduling tool, by calling 866-397-3787, or by emailing the company at customercare@serviceexperts.com. The company also offers a live chat service on its website.

Service Experts Reviews

Service Experts holds an A+ rating from the BBB and is accredited by the organization. As seen in the table below, the company holds a high customer review average rating on the BBB, Angie’s List, and Google.

Service Experts Reviews

Review Website Average Star Rating
Review Website Average Star Rating
BBB 4.5 star rating (out of 5) based on 780 reviews
Angie’s List 4.4 star rating (out of 5) based on 267 reviews
Google 4.5 star rating (out of 5) based on 508 reviews

*Data accurate as of August 2020

Here’s a sampling of positive and negative Service Experts reviews:

“Super professional, very helpful, extremely fast, and responsive. [I am] especially grateful for receiving a range of options and price considerations. [The company also exhibited] good pandemic practices.” — K-Sue P via BBB on July 22, 2020

“[Service Experts] is always very thorough and provides me with a full report and explanation of what it did and what it observed with my system.” — Anonymous via Angie’s List on January 7, 2018

“My credit card was charged twice, and the company failed to provide the services they said they would.” — Jason Schroeder via Google in January 2020

“My first experience with Service Experts was great. Ever since that first appointment, however, my opinion of Service Experts has declined. Each technician that comes for service is more sullen than the last. I’ve also had the managers come and try to sell me a new system without asking.” — Kat Baker via Google in February 2020

Our Conclusion

Service Experts offers a solid membership program and Advantage Program, provides a 100% satisfaction guarantee, and has a variety of positive customer reviews, making it a provider worth considering for heating, cooling, and other home services. To get a free quote from Service Experts, call the company at 1-866-397-3787 or schedule an appointment online.

Service Experts Overview

  • Company name: Service Experts Heating & Air Conditioning
  • Years in business: 24
  • Headquarters: 3820 American Drive Suite 200, Plano, TX 75075
  • Phone: 1-866-397-3787
  • Website: www.serviceexperts.com
  • BBB rating: A+

To share feedback or ask a question about this article, send a note to our Reviews team at reviews@thisoldhousereviews.com.



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