Client Engagement in 2020 | Sweat Equity

Get the Basics…

  • 📣 Client engagement in 2020
  • COVID business updates
  • Marketing your online training business
  • Interview with Josh Henkin 💬

As COVID-19 continues to stir controversy and angst across the globe and may continue to do so indefinitely, our encouragement to you is to keep focusing on solutions.

While your gym may be able to open its doors in the coming days or weeks, don’t expect to return to business as usual. Many of your members, who’ve transitioned to online training, may have discovered they prefer their digital programs, while others will be experiencing apprehension about returning to their non-essential hang-outs.

Without forfeiting relaunch hopes, keep developing your online fitness platforms, keep marketing, and keep communicating. Bolster your clients’ confidence in your business’s ability to survive.

And with that, in this edition of Sweat Equity, we’re focusing on member engagement; how generating leads can bolster revenue, and how to effectively communicate online with your clients.

New This Week: Client engagement in 2020… COVID-related business updates… Marketing your online training business… Communicating with online clients… Interview with the creator of Ultimate Sandbag Training, Josh Henkin.

If you’re ready to grow and manage your business better, book a demo with our team today.

Client Engagement in 2020

Engaging clients in a digital world

Lead Generation: Customer Relations in a Digital Era

Whether you’re a gym owner or an online trainer, membership is vital to your fitness business because it’s your main source of revenue. With the turn-over rate for fitness clients greater than 50% in most cases (and currently, most likely higher), it’s not an option to ignore membership attrition.

Client retention tools are essential to maintain a steady revenue flow, yet every client that leaves still needs to be replaced by a new client. This is where lead generation comes in – reaching potential customers, and reaching them early in their buying journeys.

According to a study conducted by MobileFIT, “Membership churn represents $6 billion of lost revenue for the fitness industry each year!”

gym retention graphicFirst, what exactly is lead generation? Here are a few definitions from the top marketing resource, Hubspot:

“A lead is any person who indicates interest in a company’s product or service in some way, shape, or form.”

“Lead generation is the process of attracting and converting strangers and prospects into someone who has indicated interest in your company’s product or service.”

So, how can you stir membership sales (even with the world mostly on lock-down)? Here’s how lead generation unfolds, in practical terms:

  1. A potential client comes across your business (accidentally or purposefully); maybe they find your website, blog, or social media posts.
  2. After reading, they click a link you’ve provided to “find out more about…” – called your CTA (call to action).
  3. The link takes them to a landing page, where the goal is to excite and exchange; meaning, the visitor wants to interact with your offer, so they provide you with their email to begin the relationship.

lead generation graphic

[Related: Promoting Your Gym With Digital Marketing]

Effective Lead Generation Content Strategies

Before understanding how lead generation can benefit your business, think about your current marketing approaches to membership sales. From there, find a lead generation strategy that matches your already-existing marketing strategy and couple the effort. In addition to discount offers, local advertising, and phone inquiries, below are a few hyperlinked lead generation resources chock-full of ideas to get you started:

[Related: 25 Examples of Lead Generation Forms That Convert in 2020How to Generate Leads Through Content Marketing]

While developing a lead generation strategy is important, know that you don’t have to go at it alone. Delegation is a great tool to have in your toolbox as the owner of a fitness business. Why worry about building a website with SEO-driven landing pages when you could hand that responsibility off to someone else?

Our dev team at knows SEO like you know rep schemes. Let us take custom websites off of your plate by scheduling a demo with our team today:

Demo the All-In-One Fitness Business Management Software Platform

COVID-19 Business Updates

Your bi-weekly coronavirus snapshot

Several states have begun the reopening process, allowing businesses (including gyms/clubs) to resume business voluntarily as long as social-distancing guidelines are practiced.

Here are a few resources all fitness business owners should be visiting regularly during the gym reopening process:

Competing in the Online Training Space

Here’s how to make your online training business more competitive

As if implementing mobile apps wasn’t already a significant business strategy, stay at home measures have definitely upped the game. More people than ever are turning to mobile apps to adapt to a less socially integrated lifestyle.

E-commerce competition is fierce and TechCrunch reported that there were “…31 billion new app downloads in Q1 2020, up 15% from the fourth quarter of 2019.”

According to Statista’s Consumer Spend on Mobile Apps Q1 2020 Report (Clement, 2020), “…consumers spent a total of 23.4 billion U.S. dollars on mobile apps across all platforms.” Needless to say, the market is saturated.

How can you make your online training business more competitive in an already-saturated market? Here are a few practical steps to stay ahead of the curve:

  • Check out your competition (let their weaknesses be your strengths!):
    • snoop through their websites
    • analyze their emails and newsletters
    • follow their social media accounts – gauge the temperature of their audience engagement
    • read their customer reviews
  • SEO analysis with Google Analytics: find out what keywords customers in your niche are using and optimize your website’s content accordingly
  • Other solutions:
    • make sure you’ve identified your niche and client persona and fine-tune your market targeting efforts
    • personalize your clients’ experience
    • be creative with your fitness program selection: mix it up with monthly memberships, challenges, and target goals
    • provide meaningful support and resources in addition to workout packages – think blogs, newsletters, affiliate memberships
    • adopt a ‘pro’ mentality
    • place a high value on continuing education and be sure to incorporate your new skills and certifications into your training repertoire

This graphic from Hubspot provides some ideas on how to attract, engage, and delight potential clients and customers:

Hubspot inbound marketing graphic

[Related: Sweat Equity’s Identifying Your Target Market]

Do you wish you knew more about marketing and SEO? Your wish has been granted! Moz is offering courses for free through the end of May:

Communicating With Online Clients

Is there a right way to communicate with clients?

When it comes to digital communication, constant app notifications aside, your clients’ inboxes are likely also maxed out. This might make you wonder, “Is there a right way to communicate with my clients? As long as I’m communicating, does it matter how I communicate?”

Yes. When you need to communicate with your clients, the what, how, and when of digital engagement does matter.

A few tips to always keep in mind when communicating with your clients:

  • Use the right tone when vacillating between marketing and educational content.
    • Marketing emails have a more conversational feel while educational content should be more technical.
  • Beware of positive vs negative language
  • Keep it brief, keep it timely
  • Make it personal and include their name
  • Follow a style guide to maintain a consistent and professional appearance (you can pen your own guide, but AP and CMOS are also excellent writing resources)

And don’t overlook your SMS marketing approach. An in-depth explanation for fitness businesses is provided here, but here are the basics:

  • Send a welcome message to new members
  • Send promotion and event highlights
  • Send schedules and new programs
  • Send random hellos
  • Send renewal reminders

gym marketing text message example

Texting is extremely cost-effective and offers real-time contact with your SMS subscribers. Don’t forget to use text messages to encourage referral programs, confirm appointments, and send other useful, motivating comments.

[Related: 14 Tips to Boost Customer Satisfaction with Your Comments]

Cost-effectiveness aside, texting a wide range of clients on a daily basis can become time-consuming. With the software platform, the messaging is handled for you through the power of automation.

To learn more about all-in-one software that can help your business grow, fill out the form below:

Demo the All-In-One Fitness Business Management Software Platform

Putting Clients First With Josh Henkin

Our resident interviewer, Schimri Yoyo, sits down with Josh Henkin, creator of Ultimate Sandbag Training, to discuss the importance of pursuing uniqueness and creating a brand purpose.

Josh Henkin image

Notable quotes:

  • “…in 2005 when I started this business. My first web guy, I’m just talking to him, he’s like, ‘What keywords do you want me to put in the search engines?’ I’m like, ‘Sandbag exercise, sandbag workout, sandbag training.’ He says alright. A couple of hours later, he comes back and goes, ‘Nah, you can’t do that.’ I’m like, ‘Why not?’ He’s like, “Because no one’s looking for it.’”
  • “We actually had to create a purpose. I always tell people it’s not the sandbag, it’s our system behind what you do with it. It’s the point of having the software and the hardware work harmoniously to create a result better than you could do otherwise.”
  • The first thing I always tell people is, “We just need to get education out there more because a tool is only valuable if there’s something behind it that does something uniquely different.” I always say a tool has to be a solution to a problem, right?”

Read the full interview here.

Interesting Internet Finds

Share these links on your social media platforms for increased reach and engagement

Taste: With a possible poultry shortage on the horizon, now’s a great time to bulk-up your vegan recipe collection with this comforting vegan “chicken” noodle soup recipe.

Buy: For your socially-distanced distance runs, Runner’s World touts 10 of the best armbands for carrying your phone on a run.

Read: Sell a story, not a product; and learn how to do so with Seth Godin’s, All Marketers Are Liars: The Underground Classic That Explains How Marketing Really Works – and Why Authenticity Is the Best Marketing of All.

Watch: What’s daily life like for an American record holder? Check out this Q&A with Karissa Schweizer.

And, that’s a wrap! We hope you’ve enjoyed this week’s issue of Sweat Equity: Insider Fitness Business Insights. Remember, newsletters are for sharing, so feel free to pass this along.

If you’re ready to grow and manage your business better, book a demo with our team today.

This week’s Fitness Business trends was brought to you by Brittany, Mathew, and Jeff.

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