Protect America Home Security 2020 Review


No homeowner wants to think about the possibility of an intruder breaking into their home. If you’re looking to add another layer of security to your property, consider installing a Protect America system to improve home safety and keep your loved ones protected.

Founded in 1992, Protect America has been providing home security systems and professional monitoring plans for nearly three decades. Before you invest in a Protect America home security system, read our review to learn how the home security company works, the plans it currently offers, how you can arm or disarm your system, what current customers think of their service, and if this is the best home security system for you.

Pros and Cons of Protect America

We’ve summarized the major benefits and drawbacks that come along with choosing Protect America below.

Protect America Pros and Cons

Pros Cons
Pros Cons
Customers can quickly customize their plan and add optional smart devices and features with a convenient online package tool $19.99 landline monitoring package doesn’t include video monitoring
Affordable Copper package is available from just $19.99 a month in most areas Inconvenient cancellation process
No upfront installation or labor costs on any package Doesn’t offer free professional installation

Protect America Home Security Packages

Protect America offers three security packages: Copper, Silver, and Platinum. The basic difference between the three is how many sensors they include. Motion sensors can be placed at the entryway to doors and windows to detect movement when you arm your home security system. Here’s how many sensors each Protect America plan includes:

  • Copper—3 door and window sensors
  • Silver—9 door and window sensors
  • Platinum—14 door and window sensors

All monitoring packages include the following items:

  • A standard control panel
  • One motion detector
  • One yard sign
  • Four window and door stickers

In addition to a metal tier plan, you must also choose a coverage level plan. Each of the three metal tier plans have the following service options:

  • Landline—The landline monitoring package is the simplest option from Protect America. When the alarm system recognizes a trigger, it uses your landline phone connection to reach the Protect America security monitoring center.
  • Broadband—As the name suggests, the broadband package choice uses your home’s broadband internet connection to send alerts to the Protect America monitoring center. The broadband option connects on average much faster than landline options.
  • Cellular—When you choose cellular monitoring, your home is constantly monitored using the same networks that cell phones use to provide you with service. This option also gives you the ability to control your home’s system through the Protect America SMART connect app.

You can mix and match any metal tier package with any connection option. All packages include professionally guided DIY installation.

Protect America Equipment

In addition to standard packages, you can add indoor cameras, outdoor cameras, and a few additional smart home devices and features, including:

  • Video doorbell—The video doorbell automatically starts recording when someone approaches your door.
  • Glassbreak detector—The glassbreak detector device listens for the sound of glass being broken in your home. If it detects that a window or glass door has been smashed, it will trigger an alarm.
  • Smart lock pro—The smart lock pro device is a keyless lock that installs over any standard deadbolt lock to give you keyless access to your home.

Not all smart devices are compatible with every package. For example, if you’d like to include video doorbell streaming on your package, you’ll need to have a broadband internet connection.

Protect America Cost

The cost you’ll pay for your Protect America plan will vary depending on where you live, the plan you choose, and any extras you add on. Here’s what you might expect to pay for monitoring services from Protect America in Kissimmee, Florida.

Protect America Pricing

Protect America Plan + Connection Landline Broadband Cellular
Protect America Plan + Connection Landline Broadband Cellular
Copper $19.99 per month $41.99 per month $41.99 per month
Silver $37.99 per month $49.99 per month $49.99 per month
Platinum $42.99 per month $54.99 per month $54.99 per month

There are no professional installation fees or hardware fees for standard packages from Protect America. Additional expenses may apply for hardware if you add a video doorbell, glassbreak detector, or other optional protection to your package.

How Does Protect America Work?

When you enroll with Protect America, you’ll choose your package and sign an initial three- to five-year contract. When you sign up for a contract, your equipment will be fully under warranty for as long as you’re a customer. After your new home security equipment arrives, a professional will guide you through the DIY setup.

If an alarm is triggered, your home security system will send an alert to Protect America’s 24/7 monitoring system. The monitoring system will then receive the trigger and call you. You can choose to cancel the alarm or authorize Protect America to send the local authorities to your home.

Protect America Customer Service

Protect America offers customers two ways to get in-touch with its customer care team: by phone or through chat.

  • Phone—To contact Protect America by phone, call 1-800-951-5190. Customer service is available from 8 am to 9 pm EST on weekdays and 9 am to 7 pm EST on weekends.
  • Chat—You can chat with a customer service representative online by visiting the Protect America homepage. Chat is available between 7 am–11 pm on weekdays and from 9 am to 7 pm on weekends.

Protect America includes a free lifetime warranty on all of its home security equipment as long as you’re a customer with an active monitoring account.

Protect America Reviews

Protect America is currently accredited with the Better Business Bureau and maintains an A+ rating from the BBB. Customers who have worked with Protect America have rated the company an average of about 3.8 stars out of 5.0.

Customers who praise Protect America often referenced the company’s friendly customer service and responsive and proactive team members.

“Customer service rep Ciera was very friendly and informative. She understood the product and answered all of my numerous questions. I was happy with the service provided to me. They were also very quick to follow up and made sure I followed through with installation quickly and efficiently. Very professional company.” — Pary S. on 7/09/2018

Customers who had a negative experience with Protect America expressed frustration with the company’s billing practices and cancellation policies.

“I cancelled the service 30 days before the contract ended. Due to my wife having dementia, her medications are very expensive. I did not have the money to pay the final bill. They continue to add monthly charges and tell me the bill has to be at zero before they can cancel.” — Michael B. on 7/25/2017

Our Conclusion

If you’re the type of homeowner who values a quick online purchase process, affordability, and generous warranty policies, you’ll likely love the many options available from Protect America. However, if you’re the type of homeowner who doesn’t want long-term contracts, likes to know that you can cancel your package without a hassle, or wants a professional team to install your system, you may want to choose another home security company.

Still not sure about Protect America? Check out our plan comparison chart below.

Protect America Package Comparison

Specifications Copper Silver Platinum
Specifications Copper Silver Platinum
Pricing $19.99 to $41.99 per month $37.99 to $49.99 per month $42.99 to $54.99 per month
24/7 monitoring Included Included Included
Professional installation Not included Not included Not included
DIY installation Included Included Included
Mobile app access Included Included Included
Motion detection 3 motion sensors included 9 motion sensors included 14 motion sensors included
Smart home compatibility Not available Included on higher tier packages Included on higher tier packages
Video surveillance Not available Included on higher tier packages Included on higher tier packages
Video streaming capability Not available Included on higher tier packages Included on higher tier packages

Frequently Asked Questions about Protect America

How much does Protect America cost?

Home security monitoring from Protect America costs between $19.99–$54.99 per month depending on the plan you choose. You might also incur additional costs if you choose more smart devices.

Are there warranties on Protect America systems?

Every Protect America plan includes a lifetime warranty for as long as you’re a customer.

What does the installation process look like?

Protect America offers DIY installation. When you receive your security system, call Protect America’s customer service line—a professional will then guide you through the setup process.

What home automation technology is integrated with Protect America?

If you have a broadband or cellular connection, you can connect your video surveillance to your cell phone using the Protect America SMART Connect app. You can also connect smart locks, garage door openers, thermostats, and even lightbulbs to your broadband or cellular package.

How can I cancel Protect America?

To cancel your account with Protect America, you must contact the company at least 30 days before you need to cancel your service. You can only get a full refund if you cancel your service within three days of signing up.

Our Home Security Rating Methodology

The This Old House Reviews team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparent reviews and having the data to back up our ratings and recommendations. Our rating system for home security providers is on a 100-point scale based on 10 factors:

  • Number of systems (5)
  • Special features (10)
  • Installation options (5)
  • Connectivity and smart home automation (15)
  • Pricing (15)
  • Contract period (5)
  • Warranty (15)
  • Trial period (15)
  • Usability (5)
  • Trustworthiness (10)

Our team reviewed 32 companies and spent 744 hours researching and testing out products to help us compare home security systems on key factors such as package options, cost, reliability, and ease of use. Read more on our methodology here.



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